Franklin Sussex Auto Mall Wins the Customer First Award for Excellence

An inaugural group of 124 Chrysler, Jeep, Dodge, RAM and FIAT dealerships were presented with the 2016 Customer First Award for Excellence. By achieving this award, these FCA US LLC dealerships will be recognized as leaders in customer sales and dealership service experience. The NielsenAutomotive Group had three dealerships, out of the six in New Jersey, who received the award – including Franklin Sussex Auto Mall. Nielsen Auto Group was the only group in the country that had three dealerships receiving this award.

All of the FCA US dealerships were eligible to pursue and earn this inaugural award certificate based on how they achieved goals in five core pillars to earn the designation. These pillars include:

  • Facility
  • Customer Process
  • Performance
  • Employee Survey
  • Training Certificate

Franklin Sussex Auto Mall is very proud to have won this award. We strive to give our customers a remarkable experience each and every time they come into our dealership. So, swing by Franklin Sussex Auto Mall today to see what our team can do for you!

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